This policy explains how we collect, store and use personal data about you when you provide your personal data to us.

By visiting, logging into, registering or using Reward Energy and the Reward Energy website, you agree that it’s okay for us to collect, use and transfer your information, including your personal data, under the terms of this policy. If you’re not cool with this or don’t want to be bound by this policy any longer, please do not continue to use or enter your details on the Reward Energy website.

When we say your “personal data,” we mean any information that identifies any person that you provide to us or contained in any other information that you provide to us (or that you authorise a third party to give to us on your behalf).

Your “personal data” may also be contained in information that we collect about you in connection with your use of the Reward Energy website and/or Reward Energy. When it comes to your personal data, we comply with our respective obligations under the Data Protection Act 1998 (the “Act”)

Information you provide
Your personal data includes the information you provide, or that you authorise someone else to provide, when you sign up for an account or sign up to receive our emails, or when you answer questionnaires, surveys, enter competitions or provide information in your account profile, on the Reward Energy website, or during a support enquiry about you and/or your organisation or by signing a letter of authority. Examples of this personal data include your name, your email address, contact and/or employee names; and any correspondence when you contact us. It could also include details in any invoices or receipts that you upload (if they identify a person).

Information we collect
We collect information about your website usage, to improve our service and to understand trends. We monitor traffic information when you visit our site or read our e-mails, including things like page visits, e-mail clicks, referring sites, and video viewings. We use this information to improve our website, promotions, and to understand customer purchasing behaviour.

Information Others Provide to Us
We may receive information from others (e.g. your energy supplier) that you have authorised that third party to provide to us. This could include the initial information to enable us to create your price comparison. (e.g your full name, your email address and your business type) and also your energy supply data.

This section details how we use your personal data and your financial data.

Providing Reward Energy
We use your personal data to enable us to provide you with access to Reward Energy and the Reward Energy website. It will also enable us to contact you by email, fax, post, SMS, social media or telephone where necessary concerning Reward Energy. We may use third parties to assist us in providing Reward Energy from time to time, and in those cases may pass on your personal and/or energy data to them. In such cases we will only share your data with third parties that we trust, and where there are assurances in place as to how they will protect the data.

Improving Reward Energy
We will also use and analyse your personal data so that we can administer, support, improve and develop our business, customer service and the features of the Reward Energy website and Reward Energy generally.

Making Contact
We may use your personal data to contact you by email, fax, post, SMS, social media and/or telephone to notify you about important changes or developments to the Reward Energy website or Reward Energy, or to let you know about our other Reward Energy and/or third party services, content, or product ranges which may be of interest to you. If you change your mind about being contacted in the future, that’s no problem – just contact us using the details below. To stop receiving emails from Reward Energy itself (you should cancel your Reward Energy email opt in from the unsubscribe buttom at the bottom of all emails.

Cookies
We may further use, or permit selected third parties to use, your personal data to enable us to track and analyse Reward Energy website traffic and visitor trends and improve your browsing experience. By using the Reward Energy website you are consenting to this use of your personal data.

You can also ask us for a copy of your personal data that we hold (see “Your Rights” below).

We are very aware that this information is sensitive and we are very careful about how we store it.

All data you provide to us is stored securely on our servers. Where we pass your data to third parties, we do so over a secure connection.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Reward Energy website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to the Reward Energy website, any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorised access.

You can unsubscribe from our promotional email communications at any time by just clicking the unsubscribe link in any email, or by emailing us at enquiries@rewardenergy.co.uk. If you have a Reward Energy account, you will still receive any essential e-mails from us about your service, including notifications about your renewal.

You have the right to request a copy of personal data we hold about you. To do this, simply write to us or send us an email – just use the contact details below. We may charge you £10 for providing this information to cover our administration costs.

To provide the highest level of customer service we need accurate customer information. You can help by informing us whenever your circumstances change. You can ask us to correct incorrect personal data about you by writing to or emailing us at  enquiries@rewardenergy.co.uk. You can find detailed information about your rights under UK Data Protection legislation on the UK Information Commissioner’s website at www.ico.gov.uk. We are members of the ICO and adhere to its policies.

We may edit this policy from time to time. Please check this policy regularly for any changes. We will post all changes here, and if we make any substantial changes we may also notify you by email.

For the purposes of the Act, the data controller is Reward Energy Ltd. Should you wish to contact us in connection with this policy, please contact  enquiries@rewardenergy.co.uk.